Shipping policy

Most orders will be shipped by UPS, Fed EX Ground Service, or Freight Carrier at a rate to be determined after an order has been packed and weighed. Clients will be notified of the exact shipping quote at the time that their order is packed and weighed.

Freight service deliveries are curbside and include lift gate service.

Shipping cost is determined by a third-party freight company after the order has been packed and weighed. Shipping charges and balances on the order must be paid in full before delivery can be scheduled.

Ashore Lighting is not responsible for delays caused by either the Freight Company selected, UPS, or FedEx. Shipping and freight companies are completely independent of Ashore Lighting which means that we have no control over freight or shipping company schedules.

The customer is responsible for the inspection of all merchandise upon arrival. The customer must notify Ashore Lighting and their freight/shipping company within 24 hours after receiving the order if any damage has occurred to the order. Failure to notify Ashore Lighting and freight/shipping company and waiting for a period of time to inspect order until it's time for installation will cause claim to be rejected.

If you receive broken glass panels, we will replace them if notified and sent pictures of damage within 2 business days. Ashore Lighting is not responsible for broken glass panels, missing candle covers, or other damage not reported within the first 48 hours the order is received. No exceptions.

Shipping damages must be claimed with the shipper.